The Buyer has the right to return a product without giving any reason, within thirty (30) days of receipt of the order. If the thirty-day period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.

In the case of a downloadable product (PDF pattern), consultation and/or downloading of one of the pattern files (by clicking on the download link for one of the files) within thirty (30) days of purchase constitutes a waiver of the right of withdrawal. This waiver is expressly specified to the customer at the time of payment and in the order confirmation e-mail. File downloads can be checked by the Vendor via the Website administration area.

In the case of cut products (non-exhaustive list: fabric, ribbon, braid, trimmings sold by the metre or by 10cm) or special orders, the right of withdrawal does not apply. Any order of more than four (4) items of the same reference, or any order of items modified or personalized for the customer, will be considered as a special order.

The right of withdrawal may be exercised by contacting the Company as follows: sending an e-mail via the contact form expressing the wish to withdraw. The Vendor will then acknowledge receipt of the request and :

• Withdraws access to downloads for downloadable virtual products.
• Communicates the return address by return e-mail.
• The customer is then required to return the item intact (pattern intact, pattern pocket unopened and undamaged) and suitable for resale within a maximum of 14 days.

If the right of withdrawal is exercised within the aforementioned period, and after verification of the integrity of the physical product (including, but not limited to, the pattern sleeve) or the absence of any downloading of files by the Customer (PDF pattern), the price of the product(s) purchased and the shipping costs will be reimbursed, with return shipping costs being borne by the Customer. Products must be returned in their original, complete condition (packaging, accessories, instructions, etc.) and, if possible, with a copy of the purchase receipt. The Customer is responsible for the item until it is received by the Vendor: any damage incurred during transport, in particular due to inadequate packaging, or any loss by the carrier, is the responsibility of the Customer and will not give rise to reimbursement by the Vendor. Return shipping costs are at the Customer’s expense. On receipt of the return, the Vendor will send a confirmation e-mail and refund the Customer using the same means of payment as for the purchase, within a maximum period of fourteen (14) days.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message and wait for our confirmation and instructions before shipping the item back.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to the address given to you by email after filing your return claim.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.